Same experience as everyone else seems to be having. Couldn't travel to Italy 3 April and contacted Snaptravel who said they couldn't refund despite international travel ban and directed me to travel insurance. They couldn't assist and sent us back to Snaptravel who then said as the travel date had passed they couldn't process a refund. So I contacted the hotel in Italy who advised that they had cancelled the booking FOC and therefore Snaptravel had incurred no costs whatsoever. Not waiting for a response from Snaptravel but can see that this is probably a fruitless exercise and I'll pursue through Amex. Definitely won't ever be using this company again and would strongly advise anyone else against it.