Do not use snap travel. My boyfriend and I used them for a trip planned for early March. We had to cancel due to the covid-19 pandemic. The hotel kindly offered to give us our money back but snap refused to give us a refund during this incredibly difficult time. They have given us a credit for 800 USD. Obviously we are not in need of a credit, we are in need of our money. People do not have food, are losing their homes, jobs, and health and this company DOES NOT CARE. They JUST got back to us after weeks of calling and emailing them. Support companies that care about their consumers and support us during this difficult time. There is no reason for Snap to hold onto our money.