EXTREMELY DISHONEST COMPANY. They sold me a room for a hotel in a state that has been locked down for months and wouldn't be open during the time of my reservation. I ordered the room on 5/18 (not knowing that the hotel was closed) for the weekend of May 22-25th. The next day, I found that the hotel was closed and so was the rest of the state until at least June 1st. I decided to call SnapTravel to get my reservation canceled. After calling half a dozen times with no answers, I waited a few hours and called back and finally got a rep on the phone (Her name was April) to look into my issue. I got the runaround with her and after requesting to speak to a manager, I was told that they weren't available. After countless attempts to try to persuade the rep to help me, she promised that my issue was going to be escalated and that a manager was going to personally reach out to me to resolve the issue. Spoiler Alert: I did not receive a callback and have not gotten a refund on the reservation. I proceeded to file a chargeback with my bank because this company is clearly taking advantage of people during a global pandemic. They are dishonest and lack integrity like how a business should. If I could give them a worse rating I absolutely would. Do not waste your time with these crooks. Also, if you dive deeper into their online reputation (check their BBB profile reviews) there are dozens of other people who have had the same situation occur. I hope this review helps someone avoid a future headache. Don't let their positive reviews and their mediocre site persuade you into booking through them. Book direct with the hotel if at all possible!