I booked a hotel in a city impacted by COVID-19, where all hotels were forced to close by the city. My reservation was cancelled as a result. I submitted a claim through SnapTravel the same day. It has now been >2 months without any communication, credit, or refund. I opened a credit card dispute and SnapTravel even had the sheer audacity to deny it and claim they paid the hotel, who has double and triple checked and said they refunded SnapTravel and even called them to notify them. An extremely disappointing and dishonest response during a global pandemic. I will never use SnapTravel again. See below for the gaslighting response from SnapTravel - more smoke and mirrors. As if they would have issued a refund if I hadn't opened a credit card dispute, and openly admitting they are going to take the hotel's money (paid by me) and walk. This is a corrupt organization. Stay away. "Hi there, the reason we can not issue a refund is because you have filed a chargeback on this booking. Since your booking was made through a 3rd party, there are different policies that apply. While the hotel says that they refunded the booking, that was to our travel partner and not us."