First and only time using this company. I booked a suite for a reasonable price in a Wingate hotel last weekend, or so I thought. I was given a standard two queen room at check-in, which was priced on Snap Travel for much less than the rate I paid. I pointed out issues to hotel staff and was transferred to another standard room and told I would receive a discount. Dispute filed with Snap Travel lead to a text message (Seriously?!?!) conversation 3 days later stating they were sure nothing was wrong with the transaction, no refund would be processed and there was nothing else they could do on the matter. Now I'm wondering why my bank card was charged by both Snap Travel and the Wingate (who claim they were never paid by Snap Travel) and my out of pocket at this point is more than double the rate for the room I received. Avoid this company at all costs!