This is the worst booking site I have ever used! Twice had terrible issues with them. Showed up to the hotel to check in and no booking for us at all! The hotel was able to get us into a room only because I had the printed proof of our booking. This most recent time, called at 6 in the evening to confirm our reservation for the next night. We were not booked and they had nothing available! We had to find another location in the area. I should be able to confirm my reservation the night prior to checking in! Especially while traveling during these limited times of Covid. I spoke with a snap travel agent and was refused our reimbursement! I would never recommend this booking agent to anyone!