Snap travel is the worst online source to book anything with. I book hotels multiple times on a weekly basis, their "customer service" is no where to be found. I had a reservation and once I arrived to the hotel they had no reservation under my name. After some time searching the third party reservations that snap travel uses, he found it but they were never notified of the reservation and had none of the rooms available. Even with finding the reservation, the information that came from the website to the hotel wasn't even in full. The hotel couldn't even process the booking as they had no payment information to the booking. I called snap travel and was on hold for over an hour and even texted the line (which was my only response from them) which said a urgent care agent will be with you shortly. After waiting over an hour and it getting close to 130 am I had no choice but to pay for another room so I could get some rest before my 7 am wake up. The guest services attendant was nice enough to call snaptravel as well using the corporate line and didn't get through to anyone and was on hold for over 2 hours before he hung up. The only positive outcome of this was that I had an email stating I would receive a refund for the situation I 2-3 business days. The next day I had called snap travel yet again over and over and was extremely difficult to get a hold of anyone. As I finally got a hold of someone after hours of calling, the only compensation they would offer me is 5% off my next booking. My blood boiled after hearing that and immediately asked for a manager which was unavailable but called me a few hours later. After explaining the situation to "manager" the only compensation he could offer is 20% off my next booking. I explained to him that just this week alone I have had 2 reservations and average 2-4 bookings a week as I travel for work and want to continue to use their platform. The answer that I got was that "I can not do anything more than 20%", after explaining to him that I stood in the lobby for almost 1.5 hours trying to get a hold of someone and having to resolve the problem myself as there was no one from snap travel that could assist me and you can only offer me 20%. I've worked in the hospitality industry for a very long time, a 20% discount is a spit in the clients face. I strongly urge that if you see snap travel has the cheapest price, call the hotel directly and majority of them price match. Snap travel on average profits 30 plus percent of each booking and they can only offer a 20% compensation for not being able to help and fix the problem. If you book with them be prepared to deal with the same situation as I did and know that their customer service and care for their clients is absolutely terrible.