This was my first and last time using snaptravel. I booked a room with them for a hotel in Miami. Due t covid the hotel has been closed since April 2020 and will not be taking reservations for the foreseeable future. Everytime i tried to contact snaptravel all they kept telling me is that i could not get a refund even though the hotel was closed and not taking bookings. They wouldnt even accept any calls from the hotel. I threatened to go to my bank and get the charges reversed, now all of a sudden they want to give me travel credits. This company is soooo untrustworthy - please do not use them.