I booked a trip to Vegas with friends in April through the third party booking service Snaptravel to stay at Park MGM... the hotel was closed the month of April due to COVID-19 and they were providing refunds to all canceled reservations. After months of trying to get a refund from Snaptravel through filing a dispute with my credit card company, I finally reached out to Park MGM directly and they kindly let me know “We actually don't collect payment from our 3rd party vendor in advance. We have given them the go ahead to refund all nights room and tax without a penalty. They should be providing you with a full refund.” (attached email) My credit card company closed the dispute (said it was not valid) and that I would need to work directly with SnapTravel. SnapTravel continues to claim my account is frozen from filing a dispute and they can't accommodate. Snaptravel still won’t provide a refund regardless of the covid pandemic, the hotel being CLOSED during my reservation and this note from the hotel. They said my “account is frozen” due to filing a dispute which is BS! Very unethical and do not recommend anyone books through them in the future!