They were not up front about resort fees. They claimed that they tried to make them as apparent as possible, but they did not include them in the "total price" when I booked, and they, in fact, hid them at the bottom of the "about" page on the hotel. Other sites let you know, before you pay, if there will be additional fees. Snaptravel hid them, and then their customer service gave the same generic response, that they could not do anything about it. Yes, they can do something. They can list the fees up front, and they could have refunded the resort fees. They did not do either thing. Their customer service is terrible. I even paid extra for their VIP package. Scam.