There is no one you can actually talk to. They have a bunch of people who message you and write from a script. No phone numbers available. Covid-19 was beyond anybody's control yet this scam of a company engaged in profit-only behavior by refusing to give refunds and essentially causing additional stress to customers. Plus, they are taking 20% of your money if they do offer a refund even after the hotels give them back 100% of your money. I will NEVER book with this company again. Buyer beware!
4 years ago
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