The worse experience I have ever had… The worse experience I have ever had with an online booking. I am a senior and had to travel due to an urgent family matter. I was very stressed about covid and family matters. I used Snaptravel to book a room in hotel Podollan in Grande Prarie, AB. I went to book in and was shocked to be told my reservation was for the night before. Yes it was my mistake. The Hotel was very accommodating and told me several times it was not charging Snaptravel for the night I missed. However, Snaptravel had already charged my credit card and they refused to refund even partially the funds...even though the hotel did not change them. I had to deal with so many txt messages from different people and they just kept throwing out "boiler plate" responses. I know they have a no refund policy however policies are for guidance and exceptions can be made. I dont believe anyone ever followed up directly with the hotel or looked at the financial records where they would see no charge was made for that reservation. I know this because I contacted the hotel. A horrible experience .... I am so disappointed in the lack of any "compassion " and how simple it is to hide behind words . I am not a wealthy senior and this is so disappointing.