Never used snaptravel before. It is not a good way to go if you want customer service. They use bots. I checked into the Days Inn in Butte Montana and it was filthy. There was dirt on the duvet and though they switched my room, the next had used wadded up tissue on the floor. During covid, this is not a comforting sign. When I asked for a refund they refused even though I offered to use their service for another booking. Skip Snaptravel for your bookings. It's a customer service nightmare. I will use Expedia or even Priceline next time. They seem to have higher standards for their hotel clients.