had a booking through snaptravel in Cabo from May 1 through May 4th (Snaptravel Confirmation B_698439). The Hotel Marina Fiesta was not even open at that time and I canceled through snaptravel well before that date. Travel to Mexico was also not allowed at that time. I have disputed the charge several times through AMEX and through snaptravel and snaptravel will not refund my money or give me a travel credit. I called the management at the hotel and they said they never received any money from snaptravel. I don't know how this is fair when I literally was not allowed in the country at the time and the hotel was closed. Snaptravel is basically stealing my money.