This company promised to give me a refund and the refused later on. I did everything they asked of me and then when we got it done they moved the goal post. They had told me over the phone that if the hotel agreed to a refund, I could have one. Once I got the hotel to agree, they then said, “our third party partners have to agree as well and they have rejected your refund.” They also will refuse to tell you who this third party is. So they can make you promises and then back out on them blaming a third party who you can’t hold accountable. I even had them review the phone call recording where they said I could Have a refund and they didn’t care. Joke of a company with terrible customer service. Absolutely do not use this if you don’t want the stress of dealing with robots who just keep repeating themselves and are willing to go back on their word.