Just don't even bother. There is nothing about this business or product that justifies the near torture you have to go through if you want any form of information. Firstly, the delivery times listed on the website are a lie. "Ships within 5 days" translates to "let's let it sit for 3 weeks and then we might think about putting your order together". Secondly, try reaching out to customer service and see if they a) respond or b) give you any actual information. They then refuse to give a refund as shipping delays "do not qualify". Rest assured the delay was NOT from the shipping. It was from the production. I bought something else when we went to go see the newborn and I suppose I'll just wait another month before the blanket arrives. Save yourself the anxiety - there are HEAPS of these types of stores out there. Try a different one.