This has been my worst ever card ordering experience. I pre-ordered Commander deck on June 24 as the set was supposed to come out on 2nd of August. On 2nd August I received an email that you haven’t received all stock from WOTC so it will be delayed, but you expect it on that day or in a week. I ask for any update after a week, but unfortunately you don’t have it. I check in after 2 weeks, then after another 2 weeks, but still nothing. I move addresses and update it on your homepage as whenever this order might arrive I would like to receive it in the correct address. I check in at the start of October, at the end of October, start of January, end of February and every single time nothing new. Apart from the first delay message you wouldn’t have updated me for more than a half year and I would have waited blindly. Your customer service wrote that I would be informed when you receive the product from WOTC that would give me time to remind you that my address has been changed, but then one day I received an email that my product has been sent out. And guess what? It was sent to my old address. Now I need to waste even more of my time and petrol. I went there twice to hunt it down and inside of course there was no apology, but just a bare product. Worst order ever - had to wait 7 months to receive my order.
2 months ago
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