Ordered 3 sets of dice. 1 of the Dice Cubes - which are advertised as coming "in a handy clear plastic cube container for storage and protection during your travels between games and have clip lids to stop them opening unexpectedly when you don't want them too." the lid from one of the lid clips was completely broken off on arrival, and when I contacted support, they claimed it was a "packaging defect" and that "this type of cosmetic defect would not qualify for return at our cost". I was initially offered a £1 store credit and nothing more. After back and forth with support, they agreed to return the dice at their cost for a refund (despite me requesting a replacement set) - so instead I would have to purchase a replacement and pay additional shipping costs, despite initially being sold a defective product. I requested they check the remaining 2 sets of stock for any defects, prior to me purchasing a replacement set (shipping at my cost) to prevent a further instance of this happening, and I was told that "we can't open and inspect it without breaking the seal. If opened, it can't be sold as new, if you do not want this." despite the fact that if you are looking for it, you don't have to open any packaging to spot the lid being broken, and that the only reason I wouldn't want the product would have been if it WAS damaged, and thus they shouldn't be attempting to sell the product to anyone. Despite this, I did go to re-order the set and 'roll the dice' on it not being damaged, however when I attempted to redeem the £1 credit (which obviously doesn't even cover the additional postage I was having to pay out) I found that the code for the £1 credit had been revoked. Never buying from Total Cards again 0/10 Customer Service