AVOID THIS COMPANY!!! I'm not sure where to begin but here is our experience.... Started with multiple missed delivery dates, we waited months past original estimate with no communication from the company. Fraudulent advertising; backpack is not "secure", only clothing that could possibly fit into organizer as demonstrated would be small children's clothes and you better only have a ultralight (small Mac air or surface type) "laptop" for it to fit. Customer Service is Non-existent, they ignore repeated email attempts and then when did respond are refusing to process our requested return on ANY part of order when they pushed a promo to add shoes (worse quality than Walmart shoes; sloppy gluing, laces don't tighten, just awful), towel and other items to my original pledge. Very unhappy with entire experience with this company would never recommend them.