SEPT 21: Based on Tropicfeel's unacceptable and contradictory response to my initial review I felt it was necessary to reply. Below is my response. When I ordered the shoes the world was dealing with the pandemic for a little over a year. If Tropicfeel thought there could potentially be logistical issues they should have explained that on their website. Customers would then be able to make an informed decision on whether or not they wanted to proceed. Again, the pandemic didn't just start when the order was submitted. There have been many businesses shipping and making their commitments so if Tropicfeel had a potential risk of experiencing a delay lasting SEVERAL MONTHS they should be communicating this upfront. They are contradicting themselves now by blaming the entire delay since June on the pandemic! The reason for failing to ship in June and then in July was not due to the pandemic according to their own communication they sent out at that time. And if it's their reason for not shipping in August or September then why are they still promoting the shoe today advising shipping will be in November when they cannot fill the orders that occurred in the early spring? As of todsy there is no mention that those may be delayed due to the pandemic. And quite honestly if I ordered these in early spring and still haven't received them by fall I can't see how anyone ordering them today would see them this year! I feel this whole ordeal is a scam. I have requested a refund via the email address they provided in their response to my initial review,, but I have not heard back from them. Which isn't surprising since their customer service is slow at responding to emails waiting! I've been waiting for two pairs of shoes since early spring '21. Their original commitment was June. Once June came we were given this excuse: "...we had to push back the original estimate of June to July due to some unforseen circumstances in production. WE WANT TO MAKE SURE EVERY SHOE IS PERFECT AND THAT IS THE REASON FOR THE DELAY.". In late June we received an update: "Most colors have finished their production stage and they are now on their way to the warehouse." On July 7th another mass email was sent pushing it out another month: "Most of the colors have finished their production stage and they are now on their way to the warehouse. (STILL ON THEIR WAY, WHAT BY CANOE?) Due to some production delays, we had to push your order delivery to end of August instead of July as it was initially thought...we keep working to improve and we want you to have the best product." On July 28th, we received another mass email indicating that 40% of the shoes had been delivered. I highly doubt that based on the feedback I have read. The email also stated, "WE'RE NOW SHIPPING ORDERS MADE FROM JANUARY 26TH TO JULY 15TH, ACCORDING TO WHEN WE RECEIVED THEM (THE ORDERS). You will get your tracking link when your order is on its way." I haven't received an email with the tracking number. Sept 14, I am now advised that the shoes have been delayed by the manufacturer in Vietnam due to a Covid-19 lock down. If what they are describing is true; than why would Tropicfeel continue to inundate IG with ads promoting the same shoes they cannot produce for customers who have been waiting for 6+ months? Their primary focus should be clearing out that massive backlog of orders instead of taking in more orders they obviously cannot fulfill! Their site is saying for customers ordering today, Sept 14th, shipping will be in November". There is no mention that this is an estimate, just like there was no mention that June was an estimate (as they claimed). How will customers ordering today receive them in November if I ordered them 6 months ago, yet still have not received them??? If anyone is considering on making a purchase thru Tropicfeel, I encourage you to read thru the critical reviews. They have created this compounding mess themselves all because of corporate greed! I don't think the shoes will ever be delivered and will be requesting credit! Perhaps if they start losing all the revenue they gained during the first part of '21, their business model will change or Tropicfeel will cease to to exist!