How can I rate something I haven't received or tried? I ordered a pair of jungle shoes n° 37 in July 2021; waited a couple of months for then getting a pair that was basically about to break (sole didn't stick with the rest of the shoe correctly) and was a size too small. I asked for a replacement (same shoes and color, just a number bigger - n°38-) and followed their instructions, sending back the pair I already received on August 4th 2021, with package and all in perfect condition. Well, it's January 2022 and I'm still waiting on this famous replacement pair... I also contacted their customer service multiple times, and their reply was always that the shoes would have been delivered the following month, but guess what? Nothing ever arrived. ... They kept my money tho! So, Tropicfeel... Could you please finally send me the shoes I paid good money for? If that's too difficult, then just give me back my money, because at this point, this company just seems like an enormous fraud.