Ordered a Hive backpack + toiletry + wardrobe: So... Shoulder straps are uncomfortable - very stiff and lacking padding. Hip belt together with the chest strap sit too high in a very weird position (I know I can adjust it and no, it doesn't help). Front open pocket designed for the packing cube has velcro inside so everything I put inside (jacket, hoodie, etc.) is sticking to it. And finally the build quality - it's fine... but fine is not worth the money they ask for it. And company? You offer a free exchange, but a return (via DHL) costs 10€? Come on - sending it officially through the DLH site costs 7€. From your site: "…we will provide a partially paid postage label for your return." Oh, and I forgot to mention the worst customer service...