Less than 2 weeks after I received Tropicfeel Canyon shoes, the "knot stopper" on the shoelaces came out and got lost. I ordered a replacement, which didn't arrive in time. For the following three months, I contacted the customer service for a replacement three more times, they supposedly sent them but I never received anything. Meanwhile, the shoelaces kept breaking down, to the point of not only looking bad, but also making the shoes too loose to wear. Finally I asked for a refund or return, but they never replied. This has been a very frustrating experience and a huge disappointment. Don't buy their products.