Awful service if something goes wrong I ordered 2 pairs of shoes for more than $280. After 10 times of wearing the shoes, the soles start to come off and the materials were so bad it started ripping apart. Did not even use the shoes for any hikes, just normal wear. I contact the customer service in the beginning of august 2023. They promise me a discount code for the full amount. I’m happy with the solution and wait patiently for the discount code. The discount code never comes. I reach out to the customer service several times about this and don’t receive any answer. On October 2023, nearly 3 months after my enquiry, they say they can only offer me a 20% discount code as a ‘goodwill gesture’. Absolutely awful customer service. Waiting for several months for you to fulfill your promise, then you completely ignore your own solution and come up with this useless solution as a ‘goodwill gesture’.The products I had before from this company were always good. These shoes were not from a good quality. Tropicfeel refuses to stick to their initial promise and solve this issue. I will never order something from this webshop again.