Last year, I purchased two pairs of Geyser Great shoes. When I retrieved them this year in anticipation of the upcoming rainy and cooler season, I was dismayed to discover that the glue on the toe area of both shoes had separated between the sole and the upper. Surprisingly, this issue had not arisen during their previous use last year, and the shoes had been stored under standard conditions in a regular shoe cabinet. I reached out to Tropicfeel support, but received a generic response stating that the warranty does not cover "defects and damage due to normal wear and tear." The shoes in question were arriving last September after significant delays, coinciding with the trip for which I initially ordered them. I began using them from November last year until February this year. Even if I had worn them daily during that period – which I did not – the glue should not have failed after just four months; even inexpensive fast fashion shoes tend to last longer. However, this was not the case. The shoes were in perfect condition when stored away in the spring, and the issue only became apparent when I took them out a few days ago. Clearly, this is not a result of wear and tear from regular use but rather a design flaw or the inferior quality of the adhesive used. I have purchased a total of six pairs of shoes from Tropicfeel thus far. I encountered an issue with my first pair of Canyon shoes, which also broke within a year and were not replaced. At that time, I accepted it, acknowledging that they had endured substantial wear and tear as my primary travel shoes across continents. However, the current situation is entirely different; the Geyser in question was only used in a typical urban environment, not subjected to any excessive strain, and the defect manifested after or during 7 months of non-use. The manufacturing flaw is supported by several online reviews reporting the same problem. In my view, Tropicfeel's response to such issues is unacceptable, especially considering the image it aims to uphold. Subsequently, support ceased responding to my emails, and I did not receive the "Sheet of Claim" document mentioned in the Terms of Service. I am thoroughly disappointed with the entire process and attitude, and I unequivocally will not make future purchases from this company. I strongly advise others against doing so as well.