Tuffnells lost parcels must be piling up as high as their negative reviews. They are the worst and most incompetent company I have had the displeasure of dealing with. They have lost an expensive hot tub and I have had to take a big financial hit. They really couldn't care less about the customer. Their customer experience team have been useless and their tracking system is a joke! Losing someone's parcel is of no consequence to them. The strongest advice I can give you is DO NOT use this company under any circumstances as they will ruin your business or cause you the most unbelievable stress!