“Received message my large items (garden fence) were delivered - "Proof of delivery photo" - attached - is nothing like the outside of my property or any of the neighbours and looks more like the inside of a van? So delivered to who?
Besides I have been at home all day and nobody showed up.
Appalling service”
“Tuffnells are dreadful. Failed collections, no communication when they cant be bothered to collect parcels. And when they do actually turn up, the parcels take ages to get to the customers. Plenty of other large parcel companies out there, use someone else.”
“Tuffnels Stole My Parcel
Tuffnels uploaded a photo from driver "Stuart Neil" in the Aberdeenshire area of the parcels lent against a wall, claiming delivery has been completed. They have not delivered to me, the image in the photo is NOT my house. The parcel is already late, I waited in yesterday and today for it. Additionally in the photo the boxes appear to have received a fair bit of damage.
Website has no contact details.
Tracking Code: BSwN65oQNTvaFPAk
I would not trust this scamming company, AVOID!
Date of experience: 06 March 2024”
“Dont have my parcel, the "proof of delivery" photo is not my house and is nowhere to be seen. Im 5 months pregnant and walking around all my neighbours houses asking if they have my parcel has been a nightmare. There is no way of contacting them as all emails and numbers on their website are fake, what is going on here!!??”
“failed to collect for 4 days and then failed to deliver i know its not guaranteed next day but I'd at least expect within a month all told 15 days form booking to delivery did it via interparcel well it'll be the last time they get used, Worst service I've had in over 25 years in using couriers no contact number and no customer care from tuffnells or interparcel Save yourself the grief and use someone else!!!!!”
“Rubbish tracking
Damaged goods
Missing parcels
Supplier sent replacements and they didn't arrive when scheduled.
Job now stood waiting for alternative from a different supplier whilst I have to fight for a refund.
Won't use any supplier who delivers via Tuffnells or any of the Shift group”
“Collected my parcel 10th January for next day delivery service thru Inter Parcel and still waiting for delivery. Paid £93 and no telephone number to contact and inter parcel have only email to contact them. Paid for next day delivery at extra cost. Would not use these again and no contact number to contact anyone is a joke. Cant answer the questions about the service received cause parcel still NOT delivered.”
“Can you call yourself a delivery service if you never turn up? I have no proof they ever intended to collect my parcels. Waited 2 days from 9am to 11:59pm what a waste of time.”
“Unable to give zero stars as I would have done so if I could. Avoid at all costs. Should be called a non delivery company. Three times delivery was promised and never delivered. Website is a waste of space and contact at 4 on a Friday afternoon to be told that the courier has put a stop on all deliveries. Really helpful. Bunch of charlatans!”
“I think some of these reviews are absolute rubbish.
Talk about jumping on the bandwagon .
Some of the reviews are definitely made by staff from rival firms.
I have never had a problem with any of the services offered by Tuffnells.
Keep up the good work guys.”
“Their drivers lie about when they delivered parcels. They said they delivered a parcel when they didn’t.
My second order that was next day delivery hasn’t even arrived one week on.”
“I am not sure how this company is allowed to function. A very rude and aggressive driver delivered half of my package and claimed the other one could be in his van but he did not have time to check. He was asking me to find him in the traffic and collect the over 50kg parcel and then dropped it on the pavement in front of my building. He was very aggressive and made me feel extremely uncomfortable. The parcel was damaged with missing parts. The other part is still missing but nobody is answering or is aware of what has happened.”
“Unprofessional, unhelpful, unreliable and rude. Provider has arranged for collection 6 times and not once have they bothered to show up despite being told it has been raised with management and they will definitely attend. Wouldn't even give them 1 star if I was able to”
“Do not trust this courier service! Your parcel is very likely to go missing and then they fake signatures and make out it’s been delivered!! Avoid at all costs!”
“Took a day off work waited all day for delivery, I went out my front to find two parcels sitting there, on enlarge parcel with £600 was missing. Tracking system said all three deliver and signed by me, with a fraudulent signature! Couldn't email them eventually found contact number but phoned for over 30mins with no answer. Went to the depot they were initially friendly and acknowledged they had only delivered two items but tried to blam the company I bought the products from. Said they never got 3 items even though the tracker states 3. When I challenged the practice of signing on behalf of customer and leaving parcels outside they became aggressive and rude, had to leave”
“Shocking customer service. Part delivered a swing and slide set for no apparent reason 6 out of 7 pieces delivered with no consideration. Customer service is diabolical”
“Worst courier I’m surprised they’re not investigated by the ombudsman or trading standards for their day light Robbery!!! I lost a £1900 parcel thanks to them , AVOID AT ALL COSTS !!!!!”
“Complete waste of time Tuffnells list one of my parcels .It is almost impossible to contact them when I did eventually contact them they we off hand and said they did not know where the parcel was .I still don’t have the parcel after two weeks delay .Avoid Tuffnells at all times shambles of a company”
