“Difficult address to find as it was a field entrance with a fencing delivery. The driver rang for directions and was extremely pleasant and helpful. Great service! Thank you!”
“I would like to thank the gentleman who delivered the ladder to my address in Saxon Close today. Very respectful and cooperative. Only good for this gentleman. May he be healthy and lucky.
Respect!”
“exellent service I missed the first delivery so called the sheffield branch and was able to get the driver to return the same day and was only 30mins after I called te delivery driver was excellent thank you brill service”
“I am so impressed with the exceptional service received today from a Tuffnells’ delivery driver.
I’d ordered a very large, heavy item (a birthday gift) that needed delivering to my son’s, difficult to locate, 4th floor flat. The driver, Mark Wilkie (I asked his permission to use his name in this review), went above and beyond the call of duty to firstly locate his obscure address and secondly to help my son get the heavy item up 4 flights of stairs.
When he couldn’t find it he phoned all the numbers available to him, including mine (I’m in a different city) to try to locate my son’s, very weirdly positioned, street entrance.
When I answered the phone I could hear that he was asking directions from a passerby too.
Mark was so polite, helpful and determined to get this bulky item delivered on time. I just know that some firms/drivers would have given up on the difficult delivery and took it back to the depot. Also, it’s made very clear by the company that items are delivered to the premises external door only but Mark said he couldn’t leave my son struggling alone up all those stairs so took the time to give him a hand.
How I wish all customer service was as efficient, polite and thoughtful as that which Mark provided today. Unfortunately I find it’s very rare these days which is why I want to thank this lovely delivery driver for being so conscientious, helpful and patient.
Tuffnells either train their people well to take pride in doing a good job or they are very lucky to have a superstar employee in their midst. Thank you Mark.
I can’t thank Mark personally so I will be leaving this positive review wherever I can and will also be letting the company the item was purchased from know what a great delivery service we received from Tuffnells today, 26/4/2022.”
“Have has a couple of things delivered to Kemnay Aberdeen by the same driver and he was amazing , carried heavy stuff all through the back garden , first class employee”
“After reading these posts and expecting a delivery today i was very apprehensive about everything !! So I have to post this and say that the service we had a couple of hours ago was very good. They were on time -delivered on the day they said they would - all was complete and the drivers were most obliging to put three big parcels of gate stuff to exactly where we wanted them to. The only downside was that their internet was ‘down’”
“This company was amazing today. I missed the delivery today. Called them and they arranged for the driver to come back later on same day. So helpful on phone and very polite driver. Wekk done aberdeen branch”
“Received my delivery 1 day after it was dispatched. This was 4 days earlier than indicated when I purchased shed via amazon. Thank you driver Davie Laidlaw for your excellent service. You made our day.
Ann P (new sentry box shed owner)”
“Reading reviews on tuffnell delivery I was worried. Delivery man just delivered my item and was so polite and helpful. I could not praise him enough. He was polite and so helpful. Thankyou”
