I am so impressed with the exceptional service received today from a Tuffnells’ delivery driver. I’d ordered a very large, heavy item (a birthday gift) that needed delivering to my son’s, difficult to locate, 4th floor flat. The driver, Mark Wilkie (I asked his permission to use his name in this review), went above and beyond the call of duty to firstly locate his obscure address and secondly to help my son get the heavy item up 4 flights of stairs. When he couldn’t find it he phoned all the numbers available to him, including mine (I’m in a different city) to try to locate my son’s, very weirdly positioned, street entrance. When I answered the phone I could hear that he was asking directions from a passerby too. Mark was so polite, helpful and determined to get this bulky item delivered on time. I just know that some firms/drivers would have given up on the difficult delivery and took it back to the depot. Also, it’s made very clear by the company that items are delivered to the premises external door only but Mark said he couldn’t leave my son struggling alone up all those stairs so took the time to give him a hand. How I wish all customer service was as efficient, polite and thoughtful as that which Mark provided today. Unfortunately I find it’s very rare these days which is why I want to thank this lovely delivery driver for being so conscientious, helpful and patient. Tuffnells either train their people well to take pride in doing a good job or they are very lucky to have a superstar employee in their midst. Thank you Mark. I can’t thank Mark personally so I will be leaving this positive review wherever I can and will also be letting the company the item was purchased from know what a great delivery service we received from Tuffnells today, 26/4/2022.