“Avoid delivery couriers like this if you can !!!!!!!!!
Ordered a £449 item from eBay and supposed to be delivered by Tuffnells, no tracking after the purchased item not came on time so I raised eBay's and PayPal's claim the next day on Tufnells tracking check it was showing that the item was delivered (no date no signature, no picture) ! So eBay and PayPal canceled the claim as them was enough that tracking said delivered, seller, ignoring me! Tuffnell ignoring me and told me that only the sender can rise a claim because of data protection! So I lost 449£ !!! No one can tell me where the item was delivered !!! It gon missing and I lost £449 !!! Still trying to get my money back since 8/11/2022. Avoid delivery couriers like this if you can !!!!!!!!!”
“Lost my matress, keeps saying it's on its way but its sat in England for over 1 week after due date, not moving, cant get refund as it was "sent". Can't get an answer from tuffnells. So bad.”
“I would like to thank the gentleman who delivered the ladder to my address in Saxon Close today. Very respectful and cooperative. Only good for this gentleman. May he be healthy and lucky.
Respect!”
“exellent service I missed the first delivery so called the sheffield branch and was able to get the driver to return the same day and was only 30mins after I called te delivery driver was excellent thank you brill service”
“Like many others it seems they just don’t deliver!! Waited all day for my little boy’s mattress, update on tracking then says delivered but not here! Shocking customer service! No signature or evidence of where it was delivered too!”
“I contacted Tuffnells as I have a hot tub which needs collecting which is currently in the middle of my lounge and has been for 40 days. The company that delivered the hot tub All Round Fun never sent me a confirmation email or proof of delivery for the purchase so I bought another tub from EBay thinking my initial purchase had not gone through. Since then All Round Fun have argued the toss. But we are now at the stage of them sending a courier to collect the item. They are using Tuffnells. Which is their perogative. However, Tuffnells have a very basic approach to collections. Having spoken to their customer services team, it has been confirmed that they will only provide a collection time of between 8am and 6pm and will not give a more precise time even the day before or on the day itself. Neither do their drivers have phones on them in order to give someone a courtesy ring before collection. In my work situation, I am unable to 100% guarantee that I can answer the door unless given I am given a smaller time scale or pre warning as I am a tutor who works mainly on line on an hourly basis. I appreciate this company might be cheap for companies to use, but, as someone who requires a collection ASAP but can not commit to a 10 hour time slot, there are many other companies out there that offer a better service.”
“Complaint
We have been waiting 3 days for Tuffnells to collect 4 items? What on earth are doing.
No phone call, I did get a reply to an earlier message that said they will collect today. Surprise, Surprise, they never turned up.”
“Zero stars - Appalling, left large box of cardboard boxes £300 worth four miles away in a farm shed but luckily Kev was there to sign for it - well in their fantasy land he did but in reality of course Kev does not exist!”
“Completely useless, failed to collect on promised day, failed to collect following day as well. On third day they did not have our parcel booked for collection nor could offer a new collection date. Were not interested in dealing with my complaint. Would strongly recommend this company is not used.”
“Don't use tuffnells, they lie, never deliver, I had one massive parcel 1.8 metres long, weighing 35kg, damaged, then returned to me with items missing, I then sent out a second time, after replacing missing parts, well guess what this time they lose the parc. How can you lose a parcel 1.8 metres long with delivery address written in black bold marker pen all over it!!! I strongly believe it was stolen by staff!!! Be aware of this company they steal!!!”
“I don’t understand how this company can still be operating? Like all the other reviews below, received an email in the morning saying order is “Out for delivery” then at 6.30pm another email saying delivered with a blank Proof of Delivery slip scanned in as “proof” no name, signature or date. Item was NOT delivered. Looks like this is how they operate, definitely not a legit company!”
“Management are liars and signing deliveries of as delivered yet they're still in the depot.
Vehicles badly maintained.
Using subbies more than full time drivers.”
“Your delivery partners left a bed and frame outside the front of an unoccupied house for the last 3 days. Comfy Living was already told that this order was cancelled and still despatched and the both are at fault for failing to stop the delivery. Just appalling!”
“Items being delivered from company in Lancashire to Yorkshire. Half the consignment arrived. Sending company notified that items measuring several feet long were not present - in fact I was at home at the time and they didn’t even knock the door! Tufffnells say item was delivered. They have absolutely no proof - no photo, no signature, nothing! Sending company are the only ones who can raise an investigation - ridiculous since they don’t seem bothered - just charge for new items to replace undelivered ones! What a system, What a company! How do they ever get any customers except fools.”
“Tuffnells lost our carpet twice, the second time being declared lost for good. It took 13 days to get the carpet to us. A large fraction of this time we had to wait in a few hours until it became clear from discussion with flooring megastore it was not coming.
I'd far rather had the next day delivery advertised.”
“Collected my item. Failed to put stickers on when questioned. Very distinctive box. Supposedly lost. Hard to lose a 1m box that is 38kg!! Stolen. Also supposed to be next day collection and took a week to collect in the first place!”
