I contacted Tuffnells as I have a hot tub which needs collecting which is currently in the middle of my lounge and has been for 40 days. The company that delivered the hot tub All Round Fun never sent me a confirmation email or proof of delivery for the purchase so I bought another tub from EBay thinking my initial purchase had not gone through. Since then All Round Fun have argued the toss. But we are now at the stage of them sending a courier to collect the item. They are using Tuffnells. Which is their perogative. However, Tuffnells have a very basic approach to collections. Having spoken to their customer services team, it has been confirmed that they will only provide a collection time of between 8am and 6pm and will not give a more precise time even the day before or on the day itself. Neither do their drivers have phones on them in order to give someone a courtesy ring before collection. In my work situation, I am unable to 100% guarantee that I can answer the door unless given I am given a smaller time scale or pre warning as I am a tutor who works mainly on line on an hourly basis. I appreciate this company might be cheap for companies to use, but, as someone who requires a collection ASAP but can not commit to a 10 hour time slot, there are many other companies out there that offer a better service.