Horrendous. Absolutely horrendous on every level. Had a load which was due to be delivered on 15th June only to be told that they'd not loaded half of the load on to their lorry. It was then supposed to be delivered on the 16th June and again, it never appeared. Now on the 17th, I still don't know where my delivery is because they wont answer the phone, they wont respond to messages sent and I even resorted to Tweeting them which again, when un-responded to. This missing delivery has cost us around £700.00 in labour costs and hotel costs which we wont get back. Their lack of customer service is shocking and if I could give them a -10 review, that still wouldn't be low enough. To continuously hear "Your call is important to us" when you've been on hold for over an hour throughout the day, is laughable. They also cut you off after being on hold for over half an hour...