Breach of contract. Without prejudice. no response from emails, unanswered phone calls, seemingly faceless 'management' team. … Tuffnells breached the contract held with me by providing incorrect status delivery details and still no delivery or explanation given since September this year. I attempted to make contact by phone and never had a phone call answered so I emailed: The below all ignored my emails: customerexperiencenorth tuffnells.co.uk; customerexperiencesouth tuffnells.co.uk; shf.csd tuffnells.co.uk info tuffnells.co.uk Only service.desk tuffnells.co.uk acknowledged. but were unhelpful by just giving generic responses . Eventually by emailing incessantly I received a reply also from service.desk tuffnells.co.uk telling me that this just was an IT service desk and providing me an Incident ID and little else, except saying at one point that my case was ‘closed’ without explanation, though online my goods were still out for delivery and never arrived! I assured them my case is still wide open and asked that my email containing the details regarding Tuffnells Breach of contract. Without prejudice in terms of Agreement made 15th September 2021. That the ‘Intention’ formed within the retailer’s documentation formed a legally binding arrangement and that the ‘Consideration’ had been made. I asked that my correspondence be forwarded to: Ian Patrick BREWER Michael HOLT Charles ROLANDI Christopher TRESADERN Alastair Charles WATSON No response has ever been received by me. Perhaps Tuffnells management team need to evaluate the performance of who they have working for them and/or for stakeholders to demonstrate their confidence in Tuffnells as it is.