Do not use this company - very dodgy. I bought a bed frame from another company who use Tuffnells as their delivery courier. The first strange thing was that they emailed me in the morning saying they'll be delivering on the same day - usually delivery couriers will let you know in advance when they will deliver, not on the actual day. I couldnt take the time off work so I just assumed they'd phone me when they attempt to deliver and I'd arrange for them to leave somewhere with photo proof. Didn't hear anything from them throughout the day, no notification of an attempted or completed delivery - I got home and no package, no card. I then log on to the tracking only to see they updated the delivery status to 'Delivered' and signed for by someone called "ALAN3" along with a bogus signature that was essentially just a series of lines. The company I purchased the item from (Home Detail) then phoned them and was told the person who signed for the item was my neighbour from another flat - I checked with the flat they said and the neighbour knew nothing about it and hadn't signed for anything or let anyone in to deliver anything. I then checked the reviews for Tuffnells and saw a ton of people all saying they've experienced the same thing I have - seems they fake the deliveries and just steal the packages. Will be getting police involved - DO NOT USE THIS COMPANY.