DO NOT USE!!! Worst delivery company I have come across. I thought Evri was bad. I have only ever used Tuffnells twice and both times I had horrible experiences. First time the driver dropped a huge King size mattress outside my building, I live in an apartment block and he was refusing to bring it in. I got him to bring it into our reception area and he stormed off. It was too heavy to get it in my lift and upto my flat so had to get help. When took the plastic wrapping off I noticed loads of damage from the mattress being dragged along the ground. Second time they didn't even ring my buzzer, no one delivered anything and the ebay seller said Tuffnell claims it was delivered. I tried to get more info but Tuffnells have just completely ignored me and not even attempted to look into the issue. I am out £190!