This is a review by Tunnicliffe Signs and Graphics - based in Macclesfield. Where do we start about Tuffnells? Been with them for over 2 + years, and in that time the customer service, service standards and overall trustworthyness of them as a business has declined massively. Here is why - *Every Bill is incorrect - if you are a customer of them or thinking about being a customer, make sure you get into the habit of checking everybill, as they like to add residential charges on for business addresses, they like to charge the same rates when they do not deliver on time. *Don't ever try to engage with your account manager - they are not interested. *When you have to make a complaint about abusive language from a driver - you will not get a response to your email - even when you send it to 2 area managers and your account manager *You get days when your driver fails to attend collection and no communication from them to say that they wont be collecting *When you try and phone the Manchester depot, it would be easier to win the lottery then being able to speak to someone as no one is able to answer the phones that cut you off automatically after 40 minutes of just ringing out - this is afternoon times, morning times, just any time really. *If they damage your items - then make sure that you have proof of how you sent it - photos required of how YOU packaged it, they won't pay out anything at all - even when it is totally destroyed *It went on the wrong trunk lorry - how often have we heard that *Like to breach DPA continually by emailing you and every other customer on their data list to say when there an issue with a consignment batch - but thank you for that as now we have your CUSTOMER LIST of the whole area