Do not use this company. I tried to get a French tutor and spent time looking at who was available and lived close by for in person classes. Sadly the tutor we chose was not available as they had moved abroad. I requested a refund and Tutoroo promptly told me they would help me find another tutor. I didn’t love that they wouldn’t give me a refund but was ok with them finding another tutor. They then recommended four tutors, none of whom were available at times that work for us. I requested a refund and they are ignoring me or refusing to give one. They now fail to respond to any messages I send (I have multiple unanswered messages) and so I have paid €60 to get nothing in return and zero help or response. Really poor customer service.