“I'm thrilled with TUTOROO! Their platform connected me with an excellent language instructor who tailored lessons to my needs and interests. The flexibility in scheduling and the convenience of online sessions made learning a pleasure. My tutor's patience, expertise, and enthusiasm motivated me to improve consistently. Thanks to TUTOROO, I've made significant progress and enjoyed the learning process. Highly recommend!" 5/5 stars”
“It’s a s c a m. No refunds if you don’t find a tutor. Their line is no refunds payable if one tutor can accomodate you. There’s no time limit however so they can just keep sending you tutors and not return your money. They also take the first two lessons of the tutors fees so tutors work for free. Tutor or student - DO NOT USE TUTOROO”
“I found Tutoroo through an advert for teachers in my home city and paid in advance for lessons. I quickly found out there was only one tutor teaching my language of choice in my city and they weren’t available. I asked if I could have a refund within a few days of my purchase as the service I requested wasn’t available. Tutoroo refused a refund and then stopped responding to me because online lessons were available to me, despite this not being the service that I was looking for.
Disappointing that the company would advertise a service and then refuse to provide a refund when it wasn’t available.”
“Please do not trust this website. I am a tutor, and provided the first 2-weeks of tutoring with a student for free, as is Tutoroo's policy. However, when my student decided not to continue, I did not receive the partial refund that Tutoroo is supposed to give. The support team alleged they had processed my payment on March 15th 2024 and that it would take 1-45 days to process. I am still waiting (30 May 2024), and all I have received from the support team is excuses on why I have not been given my refund.
I would not have given my services for free, if I knew I was not going to be given a partial refund as they stated they would provide.
Looking online, I see similar things have happened to other tutors and students.
Do not use!”
“From both a student and a tutor perspective, avoid this site!! Firstly, I think it's ridiculous to expect tutors to work for free for 2 weeks for the OPPORTUNITY not the guarantee of earning an unbelievably low hourly rate. Secondly, they match you with students that are very far from your actual location and you are committed to teach them once the fee is paid, without any opportunity to refuse. Moreover, the high rate they charge in exchange for putting tutors and students in touch with one another should mean there is minimally some degree of customer service but their customer support is dismal! I would receive a reply a few days after contacting them, even if I frequently needed help because THEIR automated service had deactivated my account. I finally had enough and decided to withdraw from the platform and, not only was my student refused a refund or offered a tutor that filled their criteria, they refused to delete my information or account. I have now asked directly easily 10 times for them to completely delete my profile and and they will only allow me to deactivate it (because laughably, they didn't want me to spoil my good track record with their platform in case I wanted to rejoin). There isn't even a delete account button on the platform. I don't believe this Singapore-based company should be legally able to operate the way it does. It's absolutely shameful how they are scamming students and educators. As I researched the company more recently with a view to reporting them to a few data protection authorities, it is clear to me how many positive reviews and recommendations across online language forums are complete fictions. There are plenty of other tutoring services online that are better and more trustworthy - I 100% suggest going elsewhere whether you are a teacher or a student.”
