The products I ordered were fine-I'd rate them a 5. I found the shipping costs from the UK to the Netherlands more than I wanted to pay, but accepted that. I was then surprised when notified by UPS that I would have to pay an additional charge of 26 euros for delivery. This made the products more expensive than I ever would have paid. After completing the order, I noticed that UW posted a warning that additional charges may apply, depending on the country. This was in very small print and easy to overlook. I assume UW is aware ahead of time in which countries this additional charge will apply, and I think in all fairness that you should warn people ahead of time so they are aware of how much more they'll have to pay before it's too late.