“I was trying to buy Christmas gifts on behalf of a 93-year-old friend who lives in Lisburn, Northern Ireland. Despite the website telling me postage and packaging was free over £30, when she had spent over £80 they still wanted to charge £3.99 postage going to Northern Ireland. This is a Northern Irish Company, called Ulster Weavers that this woman has been loyal for decades. I find it’s an utter disgrace that Ulster Weavers, supplies free postage and packaging for mainline Great Britain but not for Ulster where the company is based and where it has the most loyal fan base of customers, who have been buying their products for over a century. In fact if my neighbour lived in the Republic of Ireland, she would get postage and packaging for free, but living less than 2 miles away from the actual premises of this company, she doesn’t. I find this completely asinine, hurting the customers who have been supporting them the longest. There is very little that is Ulster about this company now, Customer Service is a CallCenter in England, I am sure all of it gets made up in Asia or elsewhere. The high-quality linen tea towels are a thing of the past and instead cheap printed cotton or even poly cotton is used.”
“I had a fantastic experience with .Ulster Weavers Ltd. They delivered a beautiful, user-friendly website on time. The team was professional and attentive to my needs. Highly recommend!”
“Didn’t get all the things I ordered. First repley was “We dont believe you”
I for my money back fir that item but since I paied custom fee and tax, it was a really bad deal for me.
Never going to shop there again”
“Product good! Unfortunately one item out of two was not as ordered.
Used on line contact form to seek help, but have received no reply!
What a pity!!!”
“Great Service, timely delivery. However, UPS is not the cheapest way to get international delivery into Canada. Even though delivery may take a couple of days longer, the postal service from Britain is normally a lot cheaper.”
“I ordered a medium PVC bag with short handles and the picture with my invoice showed the bag with short handles but I actually received a bag with long handles. When I had to request a returns sticker I was told that they don't make these bags with short handles anymore. Extremely disappointed.”
“I received a damaged order (probably broken during delivery). I wrote to Customer Service, and they immediately sent me a new product. Very pleased with that :)”
“The product and price were good on the web site but the shipping and customs charges to ship to Canada were really high. The customers bill on delivery was a surprise and that cost should have been noted somewhere before the purchase.”
“Buyers from the EU beware that what is mentioned as "taxes" in the checkout, is not: import duties. You have to pay import fees seperately, but this is not mentioned anywhere. Ulster Weavers shows you Euro's and taxes added, but this doesn't mean you're finished paying. I ordered a €9,95 item, on which €14,95 (ouch!) shipping was added, then €4,32 taxes, totalling €24,90, then had to pay an additional €13,78 in import fees when the package arrived in Europe mainland. These €9,95 oven mitts became seriously expensive (€38.68). When buying goods from Amazon in the US or AliExpress from China, import duties are handled at checkout. It was probably a bit too much to expect this from Ulster Weavers as well. Yay Brexit!”
