“Sent the wrong tea towel. It was for a birthday present and very short notice so I couldn't send it back. The design and quality are very good and the recipient was very pleased - it just wasn't the design I originally intended.”
“I love Ulster Weaver products which are very good quality at a reasonable price. However, I do not like their use of Elvrie or Fastract to delvier the goods as they are both useless firms. My purchase sat in a delivery van for almost 4 weeks before it was delivered.”
“Everything arrived in good condition. Really happy with everything. But it will be the last time I ordered bcs of the import tax.
Will still buy from local stores who sell the brand.”
“Received most of my order and was pleased with it however the Bonjour Owl filled cushions I ordered and was charged for I did not receive. I only receive the cushion covers so I emailed them, it was over a week and I had no response so I contacted them again through the web site, this time received a response and apology and a refund which I believe should be coming on my next statement. In the meantime I had to order the filled cushion to go inside the cover from a business in my area. I am hoping my next order is checked before it is sent out to make sure the correct items are enclosed. The products are very lovely!”
“Repeat customer and on this occasion left very disappointed.
Missing item from an order - alerted customer service and their response suggested that I HAD recieved the item - but that UW were sending the item I paid for, as a '...gesture of goodwill' !!
When the missing item arrived - it was clear it would never have fitted in the original package as too big !!! The replacement package took a while to find me as despatched without a name on it ...
I have never had a problem like this before, but really disappointed at how this was handled not sure I will be back.”
“Very pleased from dispatch to delivery,kept informed all along,the process was quick and seamless.I'm sure it arrived earlier than given date.
All the items ordered were keepers.”
“Lovely item was to replace tea muff I purchased from you in the late nineties along with oven gloves and pan holder as photo being the sole survivor. The tea muff had been used every day since purchase and I replaced binding trim some years ago if the new muff lasts as long I shall need to include it in my will!!!!. Thank you for a great service”
