Ordered two t-shirts. Received both promptly. Unfortunately, one of the items had a detached portion of the collar, rendering it unwearable. After a somewhat convoluted returns process, I managed to obtain a returns label, initiating and receiving an exchange of items. The replacement item had exactly the same defect as the first. I sent a strongly-worded, but professional email in return, highlighting the issue and possible discrepancies in the QC chain. I also gave the company management an opportunity to comment on my experience before posting a review. I was subsequently accused of being disrespectful and of trying to obtain grace & favour through threats of a negative review. I suggested the following improvements to UNIK's processes: 1. Adjust the on line Returns portal to accept faulty goods. 2. Make the Returns process clearer and less ambiguous - perhaps use a check list? 3. Adjust the company software to identify fault trends and discrepancies, thereby initiating the relevant QC processes. My replacement t-shirt is en route, along with a token of goodwill from the company. I would assess the company's products to be of good quality and value for money, when not faulty. Unfortunately, I would not use them again, for the reasons stated above.