We bought tickets for an Eagles concert in August 2020 which was postponed due to Covid19. We were then told it was cancelled in June 2021. Viagogo offered a voucher worth 115% of the ticket price, clearly that want you to take this and trying to insist we do so by saying the date to request a refund has passed and that it will take "several months" to refund our money. All you get is sstock email replies, no way to get through to tthe help desk. Every review I have read about this company is terrible, there are lawsuits against them. Do not buy from these people. They are unscrupulous and dishonest.