So this started with tickets my partner bought two years ago for a concert last year, this was then postponed to October 9th which is fine. Two days ago we receive an email saying we would be provided a link to download the tickets. Which never arrived. This was made even offer by the fact in a week our collection method was three different things. Firstly to collect from the venue, second to meed a random man named Christopher Steven who was supposedly our seller, and lastly to get them sent to us as a Ticketmaster ticket transfer which never occurred. We called and had them apparently "re-transferred" twice back to back, neither of these turned up either. To make matters worse they refuse to provide any other seller details, and the one number we are provided routinely links to an immediate "system busy" yet apparently they've spoke to him three times and he's "confirmed the transfer" (something I vastly doubt). We've had to send the same proof 4 times to prove we don't have them, and they are already providing excuses not to refund us saying as the tickets have been sent it's on us. Allegedly Ticketmaster transfers don't work on phone (however I transferred my partner tickets to take her sister to see JLS via Ticketmaster, they arrived immediately as bought through a reputable and trustworthy merchant, so again this is an outright lie), and wanted yet again the same screenshots but on PC rather than Mobile. The Yungblud gig is tomorrow, we have 1 of the three tickets required (I bought mine on Ticketmaster not trusting Viagogo, now I'm glad I did), however even that one will no longer be used. I know we'll never see the tickets or the money again, nearly £200 wasted and my partners friend disappointed on her birthday present she had to wait an extra year for. Emails are generic copy and paste replies also, the phone they are clearly reading from a script repeatedly telling us how to click the link in the email we have told them a dozen times a call we don't have. Sending broken links in emails to submit evidence and the list goes on. Avoid these scammers at all cost. It's no reason them and their sister company StubHub are currently the centre point of a criminal investigation by the CMA. The real question is why are they still allowed to operate if suspected of such activities? A complete failure of the UK justice system.