AVOID AT ALL COSTS Effectively, this is a LEGITIMISED SCAM - AVOID AT ALL COSTS. Massively overpriced and utterly inflexible with no option for a refund if not happy. Unlike most reputable companies you may be used to, they offer no cooling off period (which, surprisingly, is legal for companies offering event tickets). It's nothing short of a legitimised scam with no customer protection, so check carefully before buying. Or better still, avoid all together and use a well-known reputable ticket provider or direct from venue. As other reviewers say, their only 'solution' to a request for a refund is to offer you the 'opportunity' to sell the ticket and pass the scam on to some other unwitting victim (assuming they don't realise the true cost). They are a market place first and foremost (think Ebay if Ebay were to take well over 100% commission and refuse any resolution). Absolute cowboys. This should be illegal, but sadly doesn't seem to be. Avoid, avoid, avoid.