Short story now as we’ve spent two and half years trying to get refund of £176, basically they’ve stolen the money and looking at trustpilots reviews of them they’ve stolen many thousands of pounds from people. I’ve only looked at the reviews written in the last few days, theres pages and pages of bad reviews, they all mention money being taken. I think there’s a few people sunning themselves on beaches while leaving a few zombies to fend off customers complaints with their statutory line of “ I understand how you feel” Spoken to 3 of their zombies today, absolutely useless.