I bought my tickets for a Harry Styles concert on June 2020. Due to COVID the event was 'postponed' and Viagogo refused to return my money or let me resell the tickets. I bought 2 tickets in the lower-tier section and by the time the event was rescheduled for July 2022 I decided to attend the event. However, Viagogo sent me an email saying the event was in high demand and they could offer 'comparable tickets' in the upper-tier only. Otherwise, I could get a refund. I called to complain since they had my money for 2 years and when they had to give me what I bought they did not deliver. But I was told that I could get a refund if I wasn't happy with the option they were offering. I told them I thought they were a fraud! I wish I had read all the reviews before buying tickets with them. Run away from them! you don't know what you are buying!!!