Beyond awful. Avoid at all costs! 0 stars. I have previously both purchased tickets through Viagogo, and sold tickets for events with no issues (apart from the will-the-barcode-scan-and-be-accepted-at-the-ticket-gate stress that comes with buying re-sale tickets!) Bought tickets for Green Day in London on the 24th June when logging in to my account the day before it still said "Your tickets will be available soon." contacted customer service who "escalated" the issue, but still did receive the tickets in time for the event! Viagogo say as the seller uploaded the tickets a refund is not possible, however, the tickets were never available to download in my account. (I tried several different devices and browsers in case this was the issue, but could still only see the Your tickets will be available soon." message. What a scam! And given all the other reviews here how are Viagogo still able to operate? I will never be using them again.