Purchased overpriced tickets to Red Hot Chili Peppers. The concert was cancelled a few hours after I placed the order. I immediately requested a refund, but got a response saying that they needed to get information from the promoter first. A month later I requested a refund again, but they responded saying the concert was not cancelled, just postponed, and that I could post the tickets for resale on their site, but could not get a refund. I tried to reason with them a dozen times, but just kept getting the same response. After giving them another month to be honest, I finally just called my credit card, and they forced Viagogo to refund the money. Avoid Viagogo at all costs, and if you get stuck in their manipulative loop, have your credit card take care of it.