WARNING - Do not deal with Viagogo in any way. I purchased a ticket for the Edinburgh Military Tattoo, to see my 13 year old daughter play; two weeks later having still not received the ticket or a row and seat number, I was in receipt of a string of excuses as to why the ticket was not sent when they took my money - including that the seller didn't even yet have a ticket to send to me. Despite this, they still refused to refund the money I paid for my ticket. Viagogo said that event organisers only released tickets close to the event (Not True) and said I would receive the ticket to my home address (courier delivery) no later than three days before the event. Then, without any consultation whatsoever, they told me I would have to collect my ticket from a Hotel in Grassmarket on the evening of the event. Viagogo have provided me with a tiny time slot for me to collect my ticket, only 45 minutes before the doors to the event opens and 75 minutes before guests have to be seated for the start of the Tattoo! I was told the ticket would not be available any earlier for security reasons - what utter rubbish. I expressed my concern and my request for a refund was refused. However, they suggested I resell the ticket on their site - the ticket which I have not received, because the seller does not have it to send to me. I am absolutely speechless. I will be taking my complaint much, much further and would urge others to escalate their complaints also. Two work colleagues recently received Tattoo tickets, not ordered via Viagogo, and they received them within three days of ordering. Viagogo are not being very truthful. I would not recommend Viagogo to anyone, the very fact that Viagogo knew the seller did not have the ticket to send to me, should have been enough for them to refund me forthwith and I am utterly horrified that they suggested that I relist the ticket on their site, despite the fact they knew I did not have the ticket to sell, and despite the fact they knew the seller did not have it to give to me. An utter disgrace. Avoid at all costs.